FAQ

Frequently Asked Questions (FAQ)

What is the VV FlexFlow Suit made of?

The VV FlexFlow Suit is crafted from our proprietary VV FlexBlend™ fabric, offering unparalleled stretch, support, and a second-skin feel. It also features the luxurious VV SilkSoft™ finish for extra comfort and VV DryControl™ technology to keep you fresh.

How do I care for my VV FlexFlow Suit?

We recommend machine washing your VV FlexFlow Suit in cold water on a gentle cycle. Avoid using bleach and fabric softeners. Hang to dry or tumble dry on low heat to maintain the quality and longevity of the fabric. Please refer to your washing label tag, when you receive your VV FlexFlow Suit.

What sizes are available?

The VV FlexFlow Suit is available in sizes VV S, VV M, and VV L. Our unique sizing ensures a comfortable and flattering fit for all body types. Please refer to our size guide for detailed measurements.

Do you offer international shipping?

Yes, we offer worldwide shipping with international tracked and signed delivery options. Free shipping is available on all UK orders.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s website.

Are there any discounts or promotions available?

Yes, we frequently offer discounts and special promotions. Sign up for our newsletter and follow us on social media to stay updated on the latest offers.

How can I join the Velour Vista Members Club?

You can join the waitlist for the VV Members Club by signing up to our newsletter. This will keep you updated about the membership, including exclusive information about new product launches, ambassador programs, discounts, and special offers.

Can I become a Velour Vista ambassador?

We periodically open our ambassador program to new applicants. For now, please join our newsletter waitlist to receive future information about ambassador programs.

How can I contact Velour Vista customer service?

You can reach our customer service team through the Contact Us page on our website or by emailing velourvistavv@gmail.com. We aim to respond to all inquiries within 24 hours.